Terms and Conditions

1.1 Every care has been taken to ensure that the photographic representation, description and specification details of each product are accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.

Please note that all quoted strand lengths include a clasp i.e. 18 inch necklace will be 17 inch pearl strand plus a clasp.

1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.

2.1 Non-acceptance of an order may be, but is not limited to, a result of one of the following:

The product you ordered being out of stock - see Product Availability

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Failure to meet the eligibility to order criteria set out in the Terms and Conditions

2.2 Online

2.2.1 Once you have placed an order with us by pressing the ‘Make Payment Button’ an email will be sent to you acknowledging the exact details of your order. This email is neither an order confirmation nor an order acceptance from Pearl Hunter. Should you not receive an acknowledgment within 5 business days, please contact our Pearl Hunter Customer Services Team via email.

2.2.2 Acceptance of an order placed by you online and the completion of the contract between you and Pearl Hunter will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

3.1 If you wish to cancel your order, please contact Pearl Hunter Customer Services Team by:

Calling 01949 839733, speaking to an advisor and stating your intention to cancel your order.

Forwarding your acknowledgement email to us at Customerservices@Pearl-Hunter.co.uk stating your intention to cancel the order.

Or writing to:

Pearl Hunter Customer Services
1b Raymond Drive
Bingham
Nottingham NG13 8DB

Alternatively, you may cancel your order by returning the goods along with the completed Returns Form within 14 days of receipt.

3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the guidelines contained in our Returns Policy document details of which are set out in our Returns Policy at clause 4.

4.1 Unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with all their original packaging and accompanying documentation), within 14 days of cancellation (see clause 3.1 for ways to cancel) with the Returns Form obtainable from one of our Customer Services team (see Customer Support below for methods of contact).

4.2 Save for the limitations in clause 4.3 to 4.5 below, in order to obtain a refund you must notify us of your intention to cancel your contract within 14 days of receipt of the goods (or prior to delivery) in accordance with clause 4.4. We will refund your original delivery charge when a product is faulty or damaged.

4.3 Please note that cancellations or alterations to orders containing made to order goods must be made within 24 hours of ordering (with the exception of faulty or incorrectly supplied goods).

4.4 Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected:

pierced jewellery items may not be returned;

all returns of made to order items will be at our discretion.

4.5 Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. Ensure that all of the packaging is retained for at least the guarantee period, 30 days, in case you wish to return them for any reason.

4.6 Refunds will be made against the original form of tender.

4.7 How to Return or Exchange

4.7.1 Download from our website and fill out the Returns Form, noting whether you would like a refund or an exchange of your goods.

4.7.2 It is recommended that all returns use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

4.7.3 Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

4.7.4 The goods must be returned unused, undamaged in their original condition complete with their original undamaged packaging. We always consider the condition of the goods being returned when making a refund.

4.7.5 Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

4.7.6 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact our Pearl Hunter Customer Services Team via email at customerservices@Pearl-Hunter.co.uk

4.7.7 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

5.1 We only accept payment for orders in £ sterling.

5.2 We accept payment by Optimal Payments, Google Checkout, PayPal, Maestro, MasterCard, Visa and Visa Debit.

5.3 Please note, the security of data which you send us by email cannot be guaranteed. Accordingly, please do not send us payment information or credit card details using email.

5.4 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.6 Please note that Pearl Hunter does not accept cash or cheques as payment online.

6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change at any time.

6.2 Although every attempt will be made to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If an error in the price of an item you have ordered is discovered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

All products on our website have been carefully selected. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel your order or  part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability.

Please note that the below delivery information applies only to orders placed online through Pearl-Hunter.co.uk.

8.1 Delivery Timing

Please note Pearl Hunter cannot guarantee specific delivery dates and therefore, please allow up to 21 working days from placement of order for delivery within Mainland UK unless alternative dates are stated in the product description, this is subject to components being in stock. We are unable to guarantee delivery earlier than this time frame.

The term "Mainland UK" excludes the Channel Islands and Northern Ireland.

8.2 Mainland UK Delivery

The following delivery charges apply to Mainland UK addresses:

Standard Mainland UK Delivery Weekdays Free

Saturday Mainland UK Delivery £50.00 per order

Sunday Mainland UK Delivery £75.00 per order

8.3 Non-Mainland UK and International Delivery

The term ‘Non-Mainland UK’ includes the Channel Islands and Northern Ireland.

We cannot be held accountable for delays in customs clearance.

Other Items

Delivery charges for all items are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged. The charge includes a 3% administration charge.

Import Duty

Pearl Hunter cannot be held responsible should local customs authorities wish to confiscate any item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty.

9.1 We may change the Pearl Hunter website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.

9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

retrieve and display the content of the website on a screen;

print copies of the content for your own personal use; and

store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

9.4 You may not use this website or its contents
for commercial purposes;

for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (e.g. item listings, descriptions, prices);

to download (other than page caching) or modify the website, or any portion of it;

to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;

to interfere with the enjoyment or use of the website by any other person;

for any purpose which is unlawful.

9.5 In addition you may not in relation to this website, use any:

data mining, robots, or similar data gathering and extraction tools;

framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;

meta tags or any other "hidden text" which uses our name or trade marks.

9.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs and/or logos contained within it.

9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.

9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trade marks, database rights and other intellectual property rights.

9.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.

10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website whether or not accepted by us).

10.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

10.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

11.1 When you place orders online, certain personal and transactional information (e.g. name, address, email address, credit/debit card details) is collected from you. For details on how we use this information, please read our Privacy policy.

11.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

13.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Please contact our Pearl Hunter Customer Services Team in the event of any queries:

Telephone: +44 (0) 1949 839733

Mail: Pearl Hunter
         1b Raymond Drive
         Bingham
         Nottingham
         NG13 8DB